Return & Refund Policy

We're confident in every product we make. If our foundation doesn't live up to your expectations, here's what we offer:

Full refund — if the product genuinely isn't for you

Free replacement — if something was off with your order

Application tips — to help you get the best results (sometimes a small technique change makes all the difference)

Your request must be initiated within 30 days of receiving your order. Simply email us with your order number and a brief description of the issue.

To be eligible for a return or refund, the following conditions apply:

• You must contact us within 30 days of receiving your order.
• Please provide your order number and a photo of the product to help us process your request quickly.
• Items purchased during promotional events are refunded at the discounted price paid, not the original retail price.
• Free gifts included with orders are not eligible for separate refund or return.

In most cases, no. We trust our customers and typically process refunds or send replacements without requiring you to ship anything back. This is part of our commitment to a hassle-free experience.

In rare cases — such as factory defects or bulk orders — we may request a return and will provide a prepaid shipping label at no cost to you.

Important: Please do not send any products back without first contacting us. Unsolicited returns cannot be processed.

Once your refund is approved, it will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Received a damaged or incorrect product? We sincerely apologize. Please contact us immediately with your order number and clear photos of the damaged item and packaging. We'll arrange a free replacement or full refund right away — no need to return the damaged item.

Want to exchange your product for something else? Contact us within 30 days and we'll help you find the perfect alternative. Exchanges are subject to product availability and any price differences will be charged or refunded accordingly.