Frequently Asked Questions

Our foundation uses micro-pigment technology that reacts to your skin's unique pH level and undertone. When applied, the formula adapts from a universal shade to your perfect match within seconds. It works across a wide range of skin tones — from fair to deep.

Yes! The formula is designed to adapt to virtually any skin tone. Our micro-pigments respond to your individual skin chemistry, creating a seamless, natural-looking match. Over 50,000 customers across 65+ countries have found their perfect shade with Glossi.

Glossi provides a natural, flawless finish that lasts up to 16+ hours. The formula is buildable, so you can go from light everyday coverage to a more polished look for evenings out.

Yes, our Color Changing Foundation includes SPF 15 protection to help shield your skin from everyday UV exposure. For extended sun exposure, we recommend applying a dedicated sunscreen underneath.

Absolutely. All Glossi products are dermatologist-tested, hypoallergenic, and free from harsh chemicals. Our formula is designed to be gentle on all skin types, including sensitive and acne-prone skin.

Yes, 100%. Glossi is proudly cruelty-free and never tested on animals. We believe in beauty that's kind to everyone.

US orders typically arrive within 5-7 business days. Canadian orders take 7-10 business days, European orders 7-14 business days, and rest of world 10-21 business days. All orders include free worldwide shipping.

Yes! We ship to 65+ countries worldwide, and shipping is always free. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

Once your order ships, you'll receive an email with a tracking number and link. You can use this to monitor your delivery status in real time. If your tracking hasn't updated in 5+ business days, please contact us.

We process orders quickly to get them to you fast. If you need to make changes, please contact us within 2 hours of placing your order at contact@getglossi.com. After that, we may not be able to modify it before it ships.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your Glossi purchase, contact us within 30 days and we'll arrange a refund, replacement, or exchange — no hassle, no fine print.

In most cases, no. We trust our customers and typically process refunds without requiring you to ship anything back. In rare cases, we may request a return and will provide a prepaid shipping label.

Once approved, refunds are processed to your original payment method within 5-10 business days. Your bank may take additional time to post the refund to your account.

We're sorry to hear that! Please contact us immediately with your order number and photos of the damage. We'll arrange a free replacement or full refund right away — no need to return the damaged item.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard SSL encryption.

Absolutely. We use Shopify's secure payment processing with 256-bit SSL encryption. We never store your credit card information on our servers. Your data is always protected.